YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

This privacy notice sets out how The Knotted Tree Holistic Therapies uses and protects any information that you give us when you use any of our services.

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The Knotted Tree Holistic Therapies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy statement.

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Proprietors/Business Owners Name: Mrs. Claire Garbett

Contact Details of Business:

Telephone No: 07814537623

Email address: theknottedtreemassage@gmail.com

Address: Telford TF2 9DZ (please email for full address)

Data Controller Name: Mrs. Claire Garbett

There is no Processor who controls your data on the data controller’s behalf.

 

The Purpose of processing Personal Data

To provide a full professional service, we will need to gather and retain certain personal information. The Knotted Tree Holistic Therapies will only use this information to provide the service in which you have requested.

 

Legal Requirements Required by Law

Balens Specialist Insurance Brokers for Health & Wellbeing Professionals & Organisations are our insurance provider, who, require a certain amount of information about yourself in order for us to provide the service you require. This information is never shared with a third party unless requested by law. However, this information is required to be kept on file 7 years from the date of your last therapy session.

 

IN-PERSON

 

What information we hold and how we use it:

We collect the following information, so we can fulfil our services:

Name: So, we can identify the person who is booked for services, this is a legal requirement.

Address: We need this information for referrals and as a legal requirement.

Email Address: If you would like to be on our Mailing list for offers or training services.

Contact Information: So, we can call you to book/cancel or rearrange appointments.

Your Doctors Details: We need this information for referrals and as a legal requirement.

Personal Medical Details: So that we can make sure that the service we provide is suitable for you and that any medical issues can be identified prior to treatment service. This is also required by law.

 

Opt-In: by ticking this option will mean that your details are used to send future offers, promotional services which link to your interest.

 

Protecting/ Destroying Your Personal Data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will contact you using the contact preferences you give us in relation to:

Appointments: Messenger □ Email □ Mobile □

Training Services: Messenger □ Email □ Mobile □

Special offers and promotions: Messenger □ Email □ (you may unsubscribe from this at any time)

 

Once your personal information becomes obsolete, we will destroy your personal information by shredding as our records are kept as paper-based. And your email address deleted with any saved attached information.

 

Your Rights

You may choose to restrict/ view your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by opting out please email: theknottedtreemassage@gmail.com

 

Therapist’s Rights

Please note:

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

Your therapist must keep your records of treatment for 7 years as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed as a legal requirement by law.

 

Tutor's Rights

Please note:

If you don't agree to your tutor keeping your case study files and contact information in a paper-based file for 7 years, as required by law after you have received your certification, we may not be able to train you. We delete all electronic data including your email address off our system unless you would like us to store your email address for future offers and new course detail. This is an opt-in option which can be changed at any-time.

 

ON-LINE

 

Contact Us Form

We collect the following information, so we can fulfil the enquiry made by you:

 

· Name: So, we can identify the person who we are in contact with on this enquiry.

· Contact information: including phone number (optional) if you request a call made by us instead of email correspondence and an email address – so we can reply to your enquiry.

· Details: of the enquiry you are interested in – so we can answer your enquiry.

· Opt-Out: by ticking this option will mean that your details are deleted once we have fulfilled your enquiry. By ticking keep my detail on file will mean that we can send future offers which link to your interest.

 

 

Booking Form

We collect the following information, so we can fulfil the request made by you:

 

o Name – So we can identify the learners name and be able to send relevant certification and correspondence to the correct person.

o Contact information including: phone number- verbal contact with tutor, email address/home address – so that correspondence and certification can be sent to the correct address.

o Details of the course you are interested in: so that the learner is booked onto the correct course.

o Details of existing qualifications: to make sure that the learner is on the correct course for their skill set.

o Detail of any Barriers to Learning: so that we adapt to help your learning experience.

o Opt-Out: by ticking this option will mean that your details are deleted once you have completed the chosen course with The Knotted Tree Sports and Holistic Therapies. By ticking keep my details on file will mean that we can send future offers which link to your interest.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for, the following reasons:

o Internal record keeping and tracking learner’s progression.

o To enable to provide you with a service that you have requested.

o We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

Security

We are committed to ensuring that your information is secure. In-order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by opting out please email theknottedtreemassage@gmail.com

 

COOKIES

The Knotted Tree Holistic Therapies does not use cookies to store data. The website has external links to other websites and when visiting these websites, they will have their own cookie policies.